Refund Policy
Refund & Cancellation Policy
We believe in fair, transparent pricing. Here's everything you need to know about refunds and cancellations at Zippy Minds Academy.
Last updated: January 2025
✅ Quick Summary
- • Free demo — no payment, no refund needed
- • Within 48 hours of payment — full refund (if no sessions held)
- • Session cancelled 24h+ ahead — free reschedule credit
- • Tutor no-show — full refund or free reschedule
- • Platform failure — full credit, no questions asked
1Free Demo Sessions
- Free 30-minute demo sessions are complimentary and require no payment.
- There is no refund applicable for demo sessions as they are provided free of charge.
- Each parent/student is eligible for one free demo session per subject.
2Monthly Subscription Plans
- Monthly subscriptions are billed at the beginning of each billing cycle.
- A full refund is available if requested within 48 hours of payment, provided no sessions have been conducted in that billing cycle.
- If one or more sessions have been completed, a pro-rated refund will be issued for the remaining unused sessions.
- No refund is available after 7 days from the billing date, regardless of sessions used.
3Session Cancellations
- Sessions cancelled at least 24 hours in advance will be credited to your account for rescheduling — no charge applies.
- Sessions cancelled with less than 24 hours notice will be counted as completed and are non-refundable.
- In the event a tutor cancels a session, the full session fee will be credited back to your account.
- Technical failures on our platform (server outages, Zoom link failures) are treated as tutor cancellations — full credit applies.
4Tutor No-Shows
- If your assigned tutor does not join a confirmed session within 10 minutes of the scheduled start time, it is considered a no-show.
- No-show sessions are fully refunded or credited — your choice.
- You will also receive priority rescheduling with a senior tutor at no additional cost.
5Technical Issues
- If a session is disrupted due to technical issues on our end (platform outage, Zoom failures), a full refund or free reschedule will be offered.
- Technical issues on the student's side (internet connectivity, device failure) are not grounds for a refund, but we will work to reschedule the session where possible.
- Please report technical issues within 24 hours of the scheduled session time.
6How to Request a Refund
- Email us at our contact address with your name, booking ID, and reason for the refund request.
- Alternatively, raise a support ticket from your parent dashboard.
- Refund requests are reviewed within 2 business days.
- Approved refunds are processed within 5–7 business days via the original payment method.
7Non-Refundable Situations
- Refunds are not issued for dissatisfaction with a tutor after 3 or more sessions have been completed (we encourage you to raise concerns after the first session so we can reassign).
- Refunds are not provided for sessions missed by the student without prior notice.
- Promotional or discounted sessions are non-refundable unless cancelled by us.
8Contact Us
- For all refund queries, please contact our support team:
- 📧 zippymindsacademy@gmail.com
- 📞 +91 93114 83555
- We aim to resolve all refund requests fairly and promptly.